FAQ

Welcome to the Moki Pets Frequently Asked Questions page. We're here to help make sure you have the best possible shopping experience. If you need further assistance, don't hesitate to reach out.

Question 1: How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery Time: 7–10 business days. See our full Shipping Policy.

Question 2: Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. See our full Shipping Policy.

Question 3: Where is Moki Pets located?
Moki Pets is a United States-based online business offering a curated selection of high-quality pet products, with shipping available within the United States.

Question 4: What if I receive a defective product?
Defective items are replaced at no cost to you – just contact us within 30 days of receiving your order. See our Refund Policy.

Question 5: Can I cancel my order after it's placed?
Yes, you have a 24-hour cancellation window after placing your order. Please contact support as soon as possible.

Question 6: What is your return policy?
We offer a simple, hassle-free return process. See our full Refund Policy.

Question 7: When will I receive my refund after returning a product?
Once your return is received and inspected, refunds are initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

Question 8: Do you offer any warranties or guarantees?
Yes, all purchases are covered by a 30-day warranty. See our Refund Policy.

Question 9: How can I contact customer support?
Reach us through our Contact Us page or directly at info@mokipets.com.

Question 10: Do you ship internationally?
No, we currently ship exclusively within the United States.

Question 11: Do you have a physical store location?
No, we're online-only, which allows us to offer competitive pricing and a wider product selection.

Question 12: Can I place a bulk order for my business or organization?
Yes, bulk orders are available – contact us at info@mokipets.com for pricing and details.

Question 13: What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy.

Question 14: How can I track my order?
Once your order has shipped, you can track it anytime on our Order Tracking Page.

CONTACT US
Store Address: 4835 East Pacific Coast Highway, Long Beach, California 90804, United States
Store Email: info@mokipets.com
Store Phone: +1 562-603-7080
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.