Shipping policy

Last Updated: August 18, 2026

At Moki Pets, we're committed to a shopping experience that's easy to understand from checkout to delivery, and that starts with clear shipping terms. We offer free shipping on every order shipped within the United States.

Shipping Locations This policy applies to orders shipped within the United States.

Delivery Times

  • Order Cutoff Time: 2:00 PM (PST). Orders placed after this time are processed the next business day, which may add one extra day to your delivery estimate.
  • Order Handling Time: 1–2 business days (Monday–Friday). Once processed, your order is handed off to one of our trusted carriers.
  • Transit Time: 6–8 business days, Monday–Friday
  • Estimated Delivery Time: 7–10 business days total

Please note these are estimates and may vary due to factors outside our control.

Carrier Services We work with reliable national carriers to deliver orders within the United States, including USPS, UPS, and FedEx.

Shipping Costs Free Shipping: Every order shipped within the United States qualifies for free shipping, with no minimum purchase required.

Delivery Issues If your order is delayed, lost, or otherwise runs into a delivery issue, please reach out to our customer service team right away. We're here to help make sure it arrives safely.

Tracking Your Order Once your order ships, you'll receive an email confirmation with your tracking number. You can also check your shipment status anytime on our Order Tracking Page: https://mokipets.com/apps/trackyourorder

Changes to This Policy We may update this Shipping Policy from time to time. Any changes will appear on this page with a revised "Last Updated" date. Continuing to use our website after changes means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer support team for help.

Contact Information

Store Address: 4835 East Pacific Coast Highway, Long Beach, California 90804, United States 
Store Email: info@mokipets.com
Store Phone: +1 562-603-7080
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 1–2 business days.