Billing Terms and Conditions

Last Updated: August 18, 2026

This Billing Terms & Conditions page explains how payments and billing work when you shop with Moki Pets.

1. Accepted Payment Methods

Moki Pets accepts a range of secure payment options so checkout is quick and convenient:

  • Credit & debit cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay (where available)
  • Apple Pay & Google Pay
  • Bank transfers (bulk orders only – please contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payment is collected in full at the time of purchase.
  • Orders are not processed or shipped until payment has cleared.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices shown on mokipets.com are listed in USD.
  • Prices may change at any time without notice.
  • Any applicable taxes, duties, or shipping fees are calculated and shown at checkout.

4. Secure Payment Processing

Moki Pets uses SSL encryption and trusted payment gateways to protect your personal and payment information. We do not store or have access to your full card or payment details.

5. Refunds & Chargebacks

  • Refunds follow our Refund Policy.
  • Unauthorized or fraudulent chargebacks will be investigated and disputed.
  • If you run into a billing issue, please contact us first at info@mokipets.com so we can help right away.

6. Fraud Prevention

Moki Pets reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorized activity. We may request additional identity verification for high-value or flagged orders.

7. Changes to This Policy

We may update this Billing Terms and Conditions policy from time to time. Changes will be reflected on this page with a revised "Last Updated" date. Continued use of our website after changes means you accept the updated policy.

8. Contact Information

CONTACT US
Store Address: 4835 East Pacific Coast Highway, Long Beach, California 90804, United States
Store Email: info@mokipets.com
Store Phone: +1 562-603-7080
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.